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Support Options
We can help you decide on the right level of support for your organization. There are many combinations of telephone, on line or on-site support. Add to this the complexity of support call times and response times, service level agreements and penalties.

The Types of Support

Expert support for all mainstream software applications. Whether they run on PC Workstations, Macintosh Workstation or File Servers. Support for diverse operating systems and applications running on both PC and Mac operating systems.  Telephone Support, Email support, Remote Access Support and On-Site Support we can use whichever is appropriate to ensure a quick resolution to any support issue with the minimum of disruption to your business

Workstations: Supported Operating Systems

Microsoft Windows XP Professional

Microsoft Windows 2000

Microsoft Windows NT4

Macintosh OS 9

Microsoft Windows XP Home

Microsoft Windows Me

Microsoft Windows 98

Macintosh OS X

Networks: Supported Operating Systems

Microsoft Windows Server 2003

MS Windows Small Business Server 2003

Microsoft Windows server 2000

MS Windows Small Business Server 2000

Microsoft Windows NT4 Server

Novell Netware 6.X

Novell Netware 5.X

Novell Netware 4.X

Novell Netware 3.X

Support: Our Approach

Our approach is to help you navigate all the options and come out with a support package that addresses all your support needs. Covering your IT equipment and focused on value for money.

Remember, the combination of Helpdesk, Telephone and Remote Access can solve up to 80% of support requests.  This drastically cuts the expense of On-site visits.